Why do I see two charges or a pending charge?

Most of the time a second line on your statement is a pending hold, not a real charge. When a payment fails or is retried, your bank can show a temporary hold that disappears on its own, usually within a few days.

Check these first:

• Is one of them marked pending? Pending holds from failed attempts are released by your bank.
• Did you buy Hearts and renew Premium on the same day? Those are separate purchases.
• Do you have a creator's Fan Club? It is billed separately from Premium.

If you see two completed charges for the same thing, email hello@swipey.ai from your account email with the dates, amounts and the last 4 digits of the card. We'll check and refund any duplicate.

QUICK FACTS:

• Pending holds from failed attempts drop off on their own
• Hearts, Premium and Fan Clubs are billed separately
• Real duplicates are refunded: email hello@swipey.ai